Contact us
Email support@halte.haus. Include your device model, iOS version and a short description of what you were doing. Please never send your password.
Common questions
Why can’t HALTE find my location?
Check that Location Services are enabled for HALTE in iOS Settings. Your homebase becomes the map’s fallback when GPS is unavailable.
Does HALTE track my live location?
No. HALTE is not a live tracker. Your location is shared only when you choose to check in, and HALTE does not continuously follow or display your movements. Your check-in stays at the location you selected until it expires or you check out.
Why didn’t a check-in notification arrive?
Confirm notifications are allowed for HALTE and that the person is currently your friend. Friends-only check-ins are visible only to friends.
Why isn’t my profile photo appearing?
Allow a moment for the upload to finish. If an older photo remains, close and reopen the relevant screen before contacting support.
How do I block or remove someone?
Use the swipe actions on the Friends screen. Blocking hides the connection; unblocking restores it. Removing a friend requires a new friend request later.
Account deletion
You can permanently delete your account inside HALTE. Read the instructions.